Integrated management system policy

The business success of Industroremont d.o.o. rests on the satisfaction and fulfilment of the expectations of our partners, customers, suppliers, the community in which we operate and our workers. Priority is given to customer satisfaction with the quality of our services, ensuring the availability of information about our services, and ensuring compliance with customer requirements and legal and other mandatory requirements related to:

• the performance of investment and maintenance work in industrial plants,
• the preservation of the environment and of health and safety at work,
• the planning and supervision of service delivery conditions,
• external communication with all stakeholders: the owner, employees, suppliers and the community in which we operate,
• encouraging the participation of employee representatives in the implementation, maintenance and development of the integrated management system for quality, environmental protection and health and safety at work.

High quality of service is ensured by applying an integrated management system for quality, environmental protection and health and safety at work, based on the requirements of ISO 9001:2015, ISO/TS 29001:2020, ISO 14001:2015, ISO 45001:2018 and SCCP:2011.

All employees are required to:

• manage natural resources responsibly,
• continuously improve the effectiveness of their procedures, strictly adhering to the legal and other requirements the company has accepted,
• take action to achieve the set objectives in accordance with their responsibilities,
• take care to prevent environmental pollution and any endangering of human health and safety.

The integrated management system policy is reflected in the following guidelines:

• attach great importance to good and honest relations with clients, local and state authorities and the local community,
• develop and maintain cooperative relationships with clients in order to improve quality,
• meet the agreed deadlines for the performance of services,
• employ, educate, motivate and retain qualified employees,
• constantly improve the quality of services, monitor and adopt new, less harmful technologies and use energy and resources rationally,
• permanently maintain a clean environment and prevent pollution,
• permanently implement health and safety measures and controls and prevent work-related incidents, injuries and illnesses.